VA · Constanța, RO

RobertOPS.

Virtual Assistant & Remote Operations Specialist

From inbox zero to order fulfilment — I handle the operational layer so your business runs without friction.

Hire Me on Upwork →

Available for long-term contracts & project-based work

2+ Years experience
8 Core services
100% Remote-ready
EN Fluent English
01

What I deliver

📋
Administrative Support
Email management, calendar scheduling, data entry, and file organisation — your operations, handled with precision.
💬
Customer Service
Responding to inquiries via email, chat support tickets & phone. Experienced with Zendesk, Freshdesk & live-chat platforms.
⚡
Efficiency & Productivity
While others are still reading the brief, I'm already three tasks deep. Speed is the service, precision is the standard — your backlog doesn't stand a chance.
📱
Social Media Management
Post scheduling, community engagement, basic content creation & analytics reporting across key platforms.
⚙️
Video Editing
Cuts, transitions, and overlays — keeping your brand's content sharp and consistent.
🔍
Research
Web research, competitor analysis, lead generation, and structured data reporting — ready for decisions.
👥
Leadership
Leading teams, lighting the way. Customer support is where I do it best.
✍️
Content & Communications
Drafting emails, newsletters, and basic copywriting that is clear, professional, and on-brand.
02

Tools & Platforms

Zendesk
Freshdesk
Trello
Google Workspace
Microsoft Office
Slack
CRMs
Soft Phones
03

Why me

I bring a background in customer service, team supervision, and remote operations to every engagement. I've trained agents, managed workflows, increased revenue — all from a remote setup with zero hand-holding required.

I work independently, communicate proactively, and treat your business as if it were my own.
04

Active Work

HS Plus

Upwork · Active Contract · 2+ months

ACTIVE
100+ Newsletters created
15+ Team members supervised
3 Roles held
01
Social Media Manager
Managing content scheduling, community engagement, and platform analytics across social channels for an e-commerce brand.
02
Social Media Team Supervisor
Overseeing a team of 15+ members — assigning tasks, maintaining quality standards, and ensuring deadlines are consistently met.
03
Newsletter & Email VA
Producing 100+ branded newsletter emails using professional email builders for e-commerce and dropshipping clients — from layout to delivery.

05

Let's work together.

Send me a message on Upwork or drop an email — I typically respond within a few hours.

Upwork Profile Hire → robertantosica@gmail.com Email → LinkedIn Connect →